The pitfall about 'quiet'

You’re talking about something serious, your patient isn’t saying much, so you keep going...and going. Then later, your patient asks again--because they didn't get it. It's an all-too-common pitfall you can avoid: don’t assume that ‘quiet’ = ‘listening and understanding’. ‘Quiet’ might be the best face possible—put on by a patient who is experiencing something very different internally…